Refund Policy

This policy explains when we refund a paid pack bought on Kid Grow Studio. Free packs are outside its scope.

1. When we always refund

• the download link never arrived and we could not deliver the files;
• the files are damaged, incomplete, or cannot be opened, and we cannot fix it;
• you were charged twice for the same order;
• the pack is materially different from its description.

2. After download

Due to the digital nature of our products, all sales are final once the material has been downloaded. A change of mind after download, an incompatible printer setup, or a wrong purchase made after previewing the sample pages are not, by themselves, grounds for a refund.

EU and UK consumers: see the waiver of the 14-day withdrawal right in the Purchase Terms.

3. Goodwill

If something clearly went wrong for you, tell us anyway. We would rather refund a disappointed customer than argue about a printable.

4. How to ask

Write to polisvip24@gmail.com and include:

• the email address used at checkout;
• the order number or payment date;
• the name of the pack;
• what went wrong, with a screenshot if it is a technical problem.

5. How long it takes

We answer within 5 business days and approve or explain the decision. Approved refunds go back to the original payment method within 14 days; how quickly the money appears then depends on your bank.

6. Chargebacks

Please contact us before starting a chargeback — it is faster for both of us and a disputed transaction can block your access to future purchases.